How do I receive my key?
By email, after your payment is confirmed. The email includes activation instructions. See our Delivery Policy.
How long does delivery take?
Most orders are delivered shortly after payment is confirmed. Some orders are reviewed for security first, which can take up to 24 hours. Pre-orders arrive on or before release day.
How do I activate my key?
Follow our step-by-step activation guide for Steam, PlayStation, Xbox and Nintendo.
Are there region restrictions?
Some keys only work in certain regions. Check the product page before you buy.
What if my key doesn't work?
Email us within 14 days with your order number and a screenshot of the error, and we will replace the key or refund you. See our Refund Policy.
Can I cancel my order?
Yes, for a full refund, as long as we have not sent your key yet.
Is checkout secure?
Yes. Payments are processed through Shopify's secure checkout, and we never see your full card details.
Which payment methods can I use?
The available payment methods are shown at checkout.
How do I contact you?
Through our contact page or by email at business@extellc.com.